• 4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of SoftPills SL, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable Spain and International intellectual property and other laws.
• 4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

• 5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
• 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

• 9.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:

• 9.1.1 You must not use obscene or vulgar language;
• 9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
• 9.1.3 You must not submit Content that is intended to promote or incite violence;
• 9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
• 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
• 9.1.6 You must not impersonate other people, particularly employees and representatives of SoftPills SL or Our affiliates; and
• 9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".

• 9.2 You acknowledge that SoftPills SL reserves the right to monitor any and all communications made to Us or using Our System.
• 9.3 You acknowledge that SoftPills SL may retain copies of any and all communications made to Us or using Our System.
• 9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

• 10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:

• 10.1.1 all information you submit is accurate and truthful;
• 10.1.2 you have permission to submit Payment Information where permission may be required; and
• 10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.

• 10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
• 10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
• 10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

• 11.1 Either SoftPills SL or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
• 11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
• 11.3 Notwithstanding any provision for lifetime access, We reserve the right to terminate your Account and access to the Services at any time if you violate the terms and conditions or engage in any conduct that We deem harmful to our interests or other users. In such cases, lifetime access may be revoked without refund or further obligation
  

• 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from SoftPills SL correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
• 12.2 Where appropriate, you may be required to select the required Plan of Services.
• 12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
• 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
• 12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
• 12.6 We reserve the right to modify the pricing of Services, including lifetime access services, at any moment with prior notice and formal approval from the customer. In the event that the customer does not provide approval or fails to respond within 15 calendar days of such notice, We reserve the right to suspend or terminate the provision of the related Service without further obligation or liability.
  

• 13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between SoftPills SL and you.
• 13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:

• 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
• 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
• 13.2.3 Relevant times and dates for the provision of the Services;
• 13.2.4 User credentials and relevant information for accessing those services.

• 13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
• 13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
• 13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
• 13.6 SoftPills SL shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
• 13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within 5 working days.
• Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
• 13.8 SoftPills SL provides technical support via our online support forum and/or phone. SoftPills SL makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.

• 14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between SoftPills SL and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: cancel@profsoftpills.com. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.

• 14.2 As specified in sub-Clause 13.6, if the Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:

• 14.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
• 14.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.

• 14.3 Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.
• 14.4 Seminars & Presential Services:

• 14.4.1 Full Refund: Participants are entitled to a 100% refund if cancellation is made at least 15 calendar days prior to the seminar date.
• 14.4.2 Partial Refund: A 50% refund is available for cancellations made from 14 days before the seminar date up to the day of the event, provided that prior notice is given.
• 14.4.3 No-Show: No refunds will be issued for no-shows or cancellations without prior notice except for cases described by clause 14.6.
• 14.4.4 Cancellation by Company:

• 14.5  One-on-One and Video Conference Sessions:

• 14.5.1 Cancellation by Client:

- Full Refund: Clients can cancel their session and receive a full refund if the cancellation is made at least 48 hours prior to the scheduled session time.

- Partial Refund: Clients can cancel their session and receive a 50% refund if the cancellation is made between 24 to 48 hours prior to the scheduled session time.

- No Refund: No refunds will be issued for cancellations made less than 24 hours before the scheduled session time.

• 14.5.2 Rescheduling:

Clients may reschedule their session without any penalty if the request is made at least 24 hours prior to the scheduled session time. Rescheduling requests made less than 24 hours before the session may be subject to a rescheduling fee.

• 14.5.3 No-Show:

No refunds will be issued for no-shows (i.e., clients who do not attend the session without prior notification). In the case of a no-show, clients may contact the company to explain the situation. The company may offer one opportunity to reschedule at its discretion, especially in cases of emergencies or unforeseen circumstances as described by clause 14.6.

• 14.5.4 Technical Issues:

If technical issues prevent the session from taking place, the company will work with the client to reschedule the session. No additional charges will apply for rescheduling due to technical difficulties. Clients are responsible for ensuring they have the necessary equipment and a stable internet connection for the session.

• 14.5.5 Cancellation by Company:

• 14.6 Force Majeure, Health and Transportation related cancellations: 

• 14.6.1 Cancellation by Client:

• 14.6.2 Cancellation by Company:

• 14.6.3 Limitations of Liability

• 16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
• 16.2 We may use your personal information to:

• 16.2.1 Provide Our Services to you;
• 16.2.2 Process your payment for the Services; and
• 16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.

• 16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
• 16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.

• 17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
• 17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
• 17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
• 17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
• 17.5 The Professor SoftPills^® Training program is designed solely for educational purposes. It is not intended to provide medical advice or any form of medical consultation. Participants in this training program should be aware that the content and guidance provided by Professor SoftPills^® is not a substitute for professional medical advice, diagnosis, or treatment. The program and its mentors disclaim any responsibility for decisions made by participants based on information provided during the training. You acknowledge and agree to the above disclaimer, and you release the program and its mentors from any liability arising from the use or misuse of the information shared during the training.
• 17.6 The Professor SoftPills^® Training Program is primarily designed for adult learners. We do not assume responsibility for any emotional responses or consequences that may arise during or after participation in the program, particularly for children who may access the training. Participants are advised to engage with the content responsibly. It's important to note that experiencing emotional responses is natural in an introspection-based program like ours.
• 17.7 All materials, including texts, videos, and other media, provided in the Professor SoftPills® Training Program are the intellectual property of Professor SoftPills^®. This training program is the result of years of dedication and creativity, crafted with precision to deliver valuable insights. We urge all readers to respect our intellectual property rights by refraining from unauthorized reproduction, distribution, or use outside the intended context. Your cooperation ensures the integrity and impact of our work remain intact. Thank you for valuing and honoring our efforts.
• 17.8 All images, quotes ore any third party intellectual material displayed in this training are the exclusive property and are copyrighted by their respective owners. These images and texts have been used strictly for educational purposes within this training module and are intended solely for the illustration of concepts discussed herein. No commercial benefit, gain, or advantage is derived from their use. Unauthorized reproduction, distribution, or use of these images outside the context of this training is strictly prohibited and may result in legal action from their owners. All rights are reserved to the original copyright holders.

• 19.1 The Website is provided “as is” and on an “as available” basis. SoftPills SL uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
• 19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

• 20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
• 20.2 Nothing in these Terms and Conditions excludes or restricts SoftPills SL liability for death or personal injury resulting from any negligence or fraud on the part of SoftPills SL.
• 20.3 Nothing in these Terms and Conditions excludes or restricts SoftPills SL liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
• 20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

• 24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to support@profsoftpills.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
• 24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.